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Privacy Policy

1. Information We Collect

At Human Raw Hair, we collect personal information you provide directly to us when making a purchase or signing up for our concierge services. This includes your name, email address, phone number, shipping address, and order history. We also automatically collect device information, IP addresses, and browsing statistics via cookies to enhance our luxury shopping experience.

2. How We Use Your Information

We use your information to facilitate the core functions of our premium store, including order fulfillment, payment processing, and shipment tracking. We also utilize data for personalized marketing outreach, and internal analytics to refine our hair collections and ensure we are meeting the high standards our clients expect.

3. Cookies & Tracking Technologies

Our website employs pixel tags, performance cookies, and tracking beacons to understand user behavior and deliver tailored advertising. These technologies help us remember your preferences, such as your favorite hair textures or wig styles, ensuring a seamless and efficient return to our site.

4. Sharing Your Information

Human Raw Hair never sells your personal data to third parties. We share information only with trusted service providers necessary to operate our business, such as secure payment processors (SSL encrypted), logistics and delivery partners, and specialized marketing analytics platforms that help us maintain our competitive boutique edge.

5. Data Security

The security of your data is paramount. We implement industry-leading encryption and SSL protocol standards to safeguard all order and contact information. Our secure server environments are monitored continuously to prevent unauthorized access and ensure your private hair concierge details remain private.

6. Your Rights

You maintain control over your personal data. You have the right to access, correct, or request the deletion of your account and order history at any time. Furthermore, you may opt-out of marketing communications or object to specific data processing activities by contacting our support team directly.

7. Contact Us

If you have any questions or require further clarification regarding our privacy practices, please reach out to our concierge team at concierge@humanrawhair.com. We are committed to ensuring your experience with our raw hair products is as secure as it is luxurious.

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